Can I change the delivery address?
You can change the first selected shipping address to a different address. You can do this until your order has been packed and is ready to ship. We do not have the option to change the delivery address when the order is packed or shipped. We should therefore ask you to contact us as soon as possible, as we are trying to have all orders shipped within 24 hours of placing orders.
Is there a shop - we can visit?
Not directly - but by appointment you can come by and see the products.
If you make an order - you can also choose to pick up.
You will hear from us as soon as the order is ready for pickup.
My package is delivered with damage?
We are sorry many times that you have received a package that has damage. Unfortunately, sometimes transport damage occurs. In order for us to take the matter further with the relevant freight forwarder who delivered the package, we need information about your package, including pictures of the condition of the package upon delivery.
How do I advertise?
Of course, we regret that you have been given an item that has broken or has defects.
When you want to advertise an item, please contact our customer service and send us a picture of the error. We will then help you with exchange, compensation or return.
I didn't receive my package.
When your package is ready to ship, we'll send you a Track and Trace email. A package's T&T number does not work until the package has been scanned at the selected freight forwarder; DAO or PostDanmark.
If you have not received your package within 4 days of placing your order and you do not see information about the package via the T&T number, we must of course help you find your package.
Please contact us below.
Track your package by clicking here: DaoOrPostnord.
How long do you have a delivery time?
Once you have placed your order, we always try to get your order packed and shipped within 24 hours. When your order is packed, it will be placed on the shipping pallet and it will come with the next truck.
We aim to ensure that packages are delivered within 2-4 business days. Keep in mind that weekends and public holidays can extend the delivery time.